What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

*Potential British Airways Strike 

For those of you traveling on British Airways to Accra, it does not seem your flight will be affected by the strike if you are traveling on Jan 19, 20 or 21. You can see any updates on their website. Please note that if the strike causes you to arrive after January 22nd, the NYU Accra staff will coordinate a pick up at the airport- just make sure to be in touch with them (their contact info is in the Arrival Cheat Sheet). 

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Accra listed on your Arrival Cheat Sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

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NYU ID Cards

Getting your NYU student ID, known around campus as your NYUCard, is now easier than ever.

First-time card holders: visit photoid.nyu.edu to submit a photo online and, once approved by the NYUCard Center team, have your NYUCard created. Visiting students, please submit a photo ASAP so it can be processed and sent to your study away site ahead of your arrival. The final deadline to submit this is Tuesday, December 15.

Note:  If you receive an automated message after submission instructing you to pick your card up at the ID Center, please disregard.  Your ID will be sent directly to NYU Accra.

Current and returning students:  Please remember to bring your NYU ID card with you to your study away site! Apply for and pick up a replacement card if you need one by visiting the NYUCard Center or respective campus location, depending on your school. For details, please click here.

Pre-Departure Orientation Recap & Make-Up Quiz

For those who could not attend the in-person orientation, we missed you. There were some great questions and discussions with the Global Peer Mentors. 

While there is no way to replicate that experience, we are providing this version of the NYU Accra Pre-Departure Orientation Spring 2017 presentation for those who could not attend. Please ensure to read through the presentation in its entirety and complete this mandatory quiz to test your knowledge and make sure you know the essential information! This must be completed by Monday, November 28. 

Some key points to remember from the orientation:

  • All students must arrive on January 22. On-site orientation is Mandatory!  
  • Housing is ONLY available during the dates of the program, January 22 – May 20.
  • All class attendance and course related field trips are mandatory.  Do not book personal travel until you have arrived and confirmed your syllabi.
  • Bring all the prescription drugs you will need for your entire stay. Make sure you talk to your doctor about getting a prescription for any medication you take regularly for the full 4 months. Do NOT ship medication overseas.

And lastly, here are some links to learn more!

If you have any questions or concerns after you have read through the presentation, feel free to email me.  To be put in touch with an NYU Accra alum, email global-peer-mentors@nyu.edu.

Study Away Confirmation Portal Due Tomorrow, November 18

Throughout the past few weeks you have received information and access to the Study Away Confirmation Portal.  This is a final reminder that your housing application, required forms, and housing reservation payment) are due November 18.  Please ensure to meet this deadline so local staff can begin making assignments and preparing for your arrival.  You will receive your housing name and address about 1-2 weeks ahead of arrival.

Please note that the portal also has a section for you to input your travel details.  These are due by December 1 (only the housing portion closes November 18 – you can log back in to submit travel details if you don’t have them yet).  This is critical so site staff are aware of when you intend to arrive and can keep an eye on any delays that may occur.  The earlier you can submit these the better so staff can get a sense of common arrival times.

Study Away Confirmation Portal Now Available

If you have confirmed your place in the program, you are now eligible to log in and submit your required forms through the Study Away Confirmation Portal!  You will login using your NYU netID and NYUHome password.

This portal will allow you to confirm personal information, sign off on necessary agreements, and submit your travel details so site staff can prepare for your arrival. You will also find the Study Away Housing application which will allow you to submit your housing preferences, search eligible roommates, view their lifestyle profiles, message one another, and request roommates. Please read the information thoroughly and submit your answers carefully so that we can best meet your needs.

You will need to have access to your passport, emergency contact information, and a 2×2 photo to complete these forms.

Students who haven’t yet confirmed their participation by submitting the reservation fee will not have access to this portal until their place is confirmed and their fee has been processed.

All sections of the portal will be due by November 18  (please note it is not first-come, first-serve).  Your Housing Reservation Payment is due at this time as well (please disregard NY listed deadlines, but this illustrates how to submit payment if you need assistance).

Complete the Study Away Module: ASAP

All NYU Study Away participants are required to complete the Study Away Module.

It contains information about important requirements, resources and offices you need to be aware of as you prepare to study away. It covers logistical information that is consistent across NYU study away sites so that we are able to focus on NYU Accra-specific information during the in-person pre-departure orientation.

The module consists of a webinar, a short questionnaire and travel release confirmation. It should only take you about 5-6 minutes to complete from start to finish. When you are ready to begin the module you can access it by clicking on the link below.

Study Away Module                                                                          

Please note that it is mandatory to complete the Study Away Module for all students. Remember that students currently in New York must also attend the in-person orientation.

Study Away Confirmation Portal Coming Soon

The Study Away Confirmation Portal will go live on Monday, November 7! If you have confirmed your place in the program, you will be eligible to log in and submit your required forms.  You will login using your NYU netID and NYUHome password.

The Study Away Confirmation Portal is where you will list your housing preferences (including roommate requests), complete your housing application, sign off on the travel release and housing agreement forms, and submit other important information such as travel details so site staff can prepare for your arrival. This form will contain details about the different housing options, including costs, and will be due back to us by November 18 (please note it is not first-come, first-serve). Your Housing Reservation Payment is due at this time as well (please disregard NY listed deadlines, but this illustrates how to submit payment if you need assistance).

You will need to have access to your passport, emergency contact information, and a 2×2 photo to complete these forms. 

For now, you can view information about housing here – but please note that locations & costs are subject to change until the finalized info is sent out in the Portal.  

Living in NYU provided housing is a mandatory part of program enrollment.

Updated Info: Mandatory Pre-Departure Orientation

As mentioned previously, all students currently in the New York area are required to attend the Pre-Departure Orientation on Saturday, November 5.  The session for NYU Accra will be 12 pm to 3 pm in Grand Hall, 5th Floor, GCASL (updated location!). More details to come.

If you are unable to attend because of religious observance, you must email me by October 21.  Alternate arrangements will be made for those students as well as students currently studying outside of New York.