What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

*Potential British Airways Strike 

For those of you traveling on British Airways to Accra, it does not seem your flight will be affected by the strike if you are traveling on Jan 19, 20 or 21. You can see any updates on their website. Please note that if the strike causes you to arrive after January 22nd, the NYU Accra staff will coordinate a pick up at the airport- just make sure to be in touch with them (their contact info is in the Arrival Cheat Sheet). 

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Accra listed on your Arrival Cheat Sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

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Global Safety Tips

Keeping you safe — and ensuring your ability to make academic progress — are top priorities for NYU. As you prepare to spend the semester away from your home campus, we wanted to share with you some tips and best practices that will help to do so.

The University continuously monitors events in cities and countries around the globe, and adjusts security precautions, as necessary, based on the local environment. Should an urgent situation arise, the University maintains an emergency notification system, which delivers alerts via text message and email.

  • Register your travel with your respective embassy or consulate – both while you are at your study away location, and anywhere else your travel plans may take you.
  • Make sure to have a mobile phone with you whenever you’re away from the site – and be sure to keep it charged!
  • If you are planning on traveling away from your site – even if only for a night — please be sure to register your trip in NYU Traveler, and let a member of your local site staff know.
  • Please be sure that your site staff has a local contact phone number for you.
  • Do your homework before you travel away from your site. Check for potential travel warnings for cities and countries to which you are thinking about traveling (the US State Department website is a good place to start.
  • Always be fully aware of your surroundings. Avoid at-risk areas (in many cities, this could include locations that are very popular with tourists). And if during your travels you ever find yourself in a situation in which you feel uncomfortable, trust your instincts and leave.
  • Whenever possible, travel in groups. Whether you’re going out for an evening, or are planning to explore the region (or beyond), go with friends!
  • If you don’t know the person entering a building right after you, make sure they have their own ID — don’t allow “piggy-backing” at entrances to NYU academic centers and residence halls.
  • If you ever have a question or concern about your safety – either at your site, or while you are traveling – either check with your local site staff, or call the NYU Public Safety Command Center (open 24/7) at +1.212.998.2222.
  • Should you ever feel anxious or upset during your time away, or you simply want to have someone to speak to, please call the Wellness Exchange (24/7). You can always reach them at +1.212.443.9999, but many sites also have local numbers, which can be found here.

For more safety tips, visit: http://www.nyu.edu/accra/student-life/safety.html 

Pre-Departure Orientation Recap & Make-Up Quiz

For those who could not attend the in-person orientation, we missed you. There were some great questions and discussions with the Global Peer Mentors. 

While there is no way to replicate that experience, we are providing this version of the NYU Accra Pre-Departure Orientation Spring 2017 presentation for those who could not attend. Please ensure to read through the presentation in its entirety and complete this mandatory quiz to test your knowledge and make sure you know the essential information! This must be completed by Monday, November 28. 

Some key points to remember from the orientation:

  • All students must arrive on January 22. On-site orientation is Mandatory!  
  • Housing is ONLY available during the dates of the program, January 22 – May 20.
  • All class attendance and course related field trips are mandatory.  Do not book personal travel until you have arrived and confirmed your syllabi.
  • Bring all the prescription drugs you will need for your entire stay. Make sure you talk to your doctor about getting a prescription for any medication you take regularly for the full 4 months. Do NOT ship medication overseas.

And lastly, here are some links to learn more!

If you have any questions or concerns after you have read through the presentation, feel free to email me.  To be put in touch with an NYU Accra alum, email global-peer-mentors@nyu.edu.

Enroll Your Trip with STEP!

The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. By enrolling you will receive important information from the Embassy about safety conditions in your study away country.

Learn more about enrolling your trip by clicking here!

Global Programs Wants to Follow Your #NYUGlobal Journey

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Do you love sharing your experiences on social media? Global Programs wants to follow your #NYUGlobal journey as you blog, instagram, and share video around the world. Our platforms are dedicated to showcases the student experience throughout the global network and we’d be happy to share or feature your content! Submit your email through this Google form and let’s connect!  

Check out NYU Global Programs on these platforms:

Instagram – Explore the amazing sights captured by study away students. We do contest, trivia and GIVEAWAYS!!

Facebook – See what #NYUGlobal students are doing abroad, the amazing places they visit, the exotic food they eat and all the new people they meet. Be the first to learn about our events and ….

Twitter – 140 characters to get some #MondayMotivation, #WednesdayWisdom, #FridayFacts and more from all 14 global locations.

Youtube – A playlist for every site. Watch fun student videos, take facility tours, hear about internships, and more.

Complete the Study Away Module: ASAP

All NYU Study Away participants are required to complete the Study Away Module.

It contains information about important requirements, resources and offices you need to be aware of as you prepare to study away. It covers logistical information that is consistent across NYU study away sites so that we are able to focus on NYU Accra-specific information during the in-person pre-departure orientation.

The module consists of a webinar, a short questionnaire and travel release confirmation. It should only take you about 5-6 minutes to complete from start to finish. When you are ready to begin the module you can access it by clicking on the link below.

Study Away Module                                                                          

Please note that it is mandatory to complete the Study Away Module for all students. Remember that students currently in New York must also attend the in-person orientation.

What You Need to Know Ahead of Nov 5 Mandatory Orienation

We look forward to seeing those in New York this Saturday, November 5th at the mandatory NYU Accra Pre-Departure Orientation!  As a reminder, this session will be held in Grand Hall, 5th Floor, Global Center for Academic and Spiritual Life ( 238 Thompson Street) from 12:00-3:00pm. Please be prepared to stay for the entire duration of the orientation.

The Orientation will discuss various aspects related to culture and identity, as well as cover your responsibilities and study away resources.* You will hear from me (your site rep) as well as students who have previously studied away in Accra. We encourage you to watch The Danger of a Single Story before Orientation. If you don’t have 20 min to spare, at least watch the first 5 min!

Here are some items to note ahead of the session: 

  • Be on time!  In fact, please plan to arrive 10-15 minutes early.  There is a lot to cover, and we will get started right at 12:00pm.
  • Bring your NYU ID to swipe in.
  • Bring a pen/pencil with you (there will be a worksheet to complete).
  • Coffee and light snacks will be provided, but take care of yourself: eat ahead of the session if you normally would during this time.
  • Come with excitement, ready to learn, and an open mind!

*Please note:  This session will NOT cover aspects of the visa process.  Each individual’s visa process is very different so there is not a one-size fits all approach.  Our partner office, The Office of Global Services, will continue to be your main resource when navigating this. You can reach them at ogs.outbound@nyu.edu or 212-998-4242.  

Missed the Kick-Off Event?

Missed the kick-off event but still want your guidebook? Come by the New York office anytime during regular office hours to pick up your Accra City Guide. We are open Monday through Friday, 9:00 am-5:00 pm EDT and are located at 383 Lafayette Street, 4th floor, New York NY 10003.

Not in the New York area? Don’t worry!

  • Visiting students  – your guidebook will be mailed to you shortly at your permanent address.
  • Students currently studying away – these will be mailed to your current study away site.

NYU Abu Dhabi & NYU Shanghai students currently at your home campuses – these will be mailed to your home campus in the coming weeks. NYU Shanghai students can contact shanghai.globalaffairs@nyu.edu or visit Laura Cheng, Manager of Global Affairs in Room 519 of the Academic Building for a copy of their book.